Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
Are all your products from the Real-Touch series?
Are all your products from the Real-Touch series?
No, not all. While most of our collections feature Real-Touch technology, we strive to ensure every product—whether part of that series or not—closely replicates the look and feel of real flowers and plants.
What is the shipping time?
What is the shipping time?
Most orders are delivered within 4–7 business days. For pre-order or custom items, please allow up to 10 business days for delivery.
Do you offer free shipping?
Do you offer free shipping?
Yes! Free shipping is available on orders of $69 or more, valid for the contiguous United States (excluding islands).
Do you work with businesses (B2B)?
Do you work with businesses (B2B)?
Absolutely. If you represent a company and are interested in large-volume orders, please email us atsupport@amaranton.comto discuss partnership opportunities.
Do you offer rentals?
Do you offer rentals?
Not at this time. We currently do not offer a rental service for our products.
What is your return policy?
What is your return policy?
We accept returns for most items within 30 days of delivery.
- Damaged Items: If your item arrives broken, send us a photo or video. We will provide a full refund and cover return shipping costs.
- Change of Mind: If you simply change your mind, you may return the item for a 70% refund. Return shipping will be at your expense.
My flowers arrived bent. Is this normal?
My flowers arrived bent. Is this normal?
Yes! To ensure safe delivery, flowers are often packed in a bent position. Gently bend the stems and fluff the petals to restore their shape. Each stem contains an internal wire, allowing easy adjustment for your desired arrangement.
Do artificial flowers have an expiration date?
Do artificial flowers have an expiration date?
In a sense, yes. To achieve a realistic feel, many of our products are treated with a moist, lifelike texture that lasts 3–5 months. The color will remain vibrant for up to 1 year if kept away from moisture and direct sunlight. After this period, the flowers can still be used, though the texture may gradually change.




